Privacy Policy

Performance Springs
Effective Date: 09/04/2026

1. Introduction

Performance Springs (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase from our website:
👉 http://performancesprings.com.au/

2. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• IP address and device/browser information
• Order history and preferences

We may also collect non-personal information such as website usage data via cookies and analytics tools.

3. How We Collect Your Information

We collect personal information in a number of ways, including:

• When you place an order
• When you create an account
• When you contact us via forms, email, or phone
• When you subscribe to marketing communications
• Automatically through cookies, analytics, and tracking technologies

4. Why We Collect Your Information

We collect and use your personal information to:

• Process and fulfil orders
• Provide customer support
• Communicate with you about your orders or enquiries
• Send marketing communications (you can opt out anytime)
• Improve our website, products, and services
• Prevent fraud and ensure website security

5. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors (e.g. Stripe, PayPal)
• Shipping and logistics providers
• IT and hosting service providers
• Marketing and analytics platforms (e.g. Google Analytics)
• Professional advisers (e.g. accountants, lawyers)

We may also disclose your information if required by law.

6. Overseas Disclosure

Some third-party service providers (e.g. hosting, analytics, payment gateways) may store or process data overseas.

Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy laws or equivalent safeguards.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable website functionality
• Improve user experience
• Analyse website traffic
• Support marketing and advertising

You can manage cookies through your browser settings.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

• Secure servers and encryption
• Restricted access controls
• Secure payment processing

However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal information only as long as necessary for:

• Fulfilling orders
• Legal and accounting obligations
• Business operations

When no longer required, we securely destroy or de-identify your information.

10. Access and Correction

You may request access to or correction of your personal information at any time.

To do so, contact us using the details below. We may require identity verification before processing your request.

11. Marketing Communications

We may send you marketing emails or messages.

You can opt out at any time by:

• Clicking the “unsubscribe” link in emails
• Contacting us directly

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Complaints

If you believe we have breached your privacy rights, you can contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.